Returns and Refund Policy

How to return.
1.Please contact our customer service within 48 hours after you received your package via email at kookastyle-hair@outlook.com.Product-related pictures/videos can help you speed up the return process.
2.Our customer service will process your return/exchange request within 1-3 working days (a few days longer when during the vacations). After the return/exchange request has been authorized, our customer service will send you a Return & Exchange address to send your unit to.If the returning is due to buyer’s problem (Such as: Don’t like/ Don’t need it any longer, Order wrong product/size ), We will deduct 20% of your payment amount as a shipping cost loss .
3.Please return the package to the address we have provided. And please email us the return tracking number. We refuse to accept unauthorized returns and are not responsible for returns that are lost or stolen. Our customer service will handle the refund and return procedures for you within 7 working days after receiving the package.Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.Returnable items:
We are more than happy to accommodate exchanges & returns of the wigs that have NOT been washed, tampered, altered and the lace have NOT been cut. Since wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.
NO return for cap size customized wigs.
NO return for clearance products.
NO return for customized products (color/style).
If the package is delivered, but is refused without contacting customer service, a 100% refund will not be guaranteed.
If the hair is damaged or defective, we will do partial refund ,of course, our customer service will chat with you for the detailed refund information.
Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out together with the original package.
The product must be returned without any signs of usage，and must be sent back together with the original packaging.

Cancel:

        To ensure that the correct item is ordered, we recommend that you read the detailed description of the product before ordering. If you are not ensure, you can send us an email to: kookastyle-hair@outlook.com. Once your order has been shipped, we can not cancel it anymore. Hope you can understand! Delivery on the way:

    1. If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused.
    2. If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
    3. If the parcel is lost by the shipping company, please contact the delivery company and us for more details.
    4. You can cancel your order before the hair shipped it out. and the refund will be processed the same way as you make the payment. Payment will back to your account within 2-14 working days.

Delivery on the way:

  1. If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused.
  2. If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
  3. If the parcel is lost by the shipping company, please contact the delivery company and us for more details.

Return Address:

  1.The first address：C/O 3rd Pty Warehouse-2125 Gateway Blvd，Hebron，Kentucky，85948-50550

 2. The first address:

         addressee's name: Online Seller
         Address: C/O 3rd Pty Warehouse-2125 Gateway Blvd
         Phone Number: （+1）85948-50550
      （Returns available in the United States only）

3.The second address：1170 Florence Columbus Rd, Gate( 102-125), Fieldsboro, NJ 08505，Fieldsboro，NJ，（+1）73288-16606

         addressee's name: GCSS G14878
         Address: 1170 Florence Columbus Rd, Gate( 102-125)
         Phone Number: （+1）73288-16606
      （Returns available in the United States only）

 Cancel Your Order Within: Within 24 hours. If you cancel your order within 24 hours, you will not bear any responsibility.